![]() As she speaks, he makes eye contact and nods his head to show he understands her perspective. By actively listening, you can solve conflicts, show greater trust, and improve employee satisfaction.Įxample: Dave practices active listening when discussing a recurring issue with Stacey. This is a type of listening that creates engagement for both sides. Active listeners communicate understanding and show value for the other side’s opinion. Practice Active ListeningĪ type of listening all leaders should try is active listening. Examples of How to Be a Great Listener 1. More often than not, you want to talk about yourself.You’re too focused on a self-centered worldview.Your reality doesn’t allow for another perspective.First impressions are difficult for you to let go of.Interruptions don’t happen when the other person is talking.You don’t have an agenda in mind when you have a conversation.Setting aside time to listen to people isn’t an issue.People want to talk to you about their problems.As organizations develop this service-oriented attitude, they’ll see more innovative products and services along with high ratings among employees and customers. When leaders show they have excellent communication skills, people want to work for a company known for its welcoming culture. This creates an atmosphere of empathy for your team.Īll of these benefits lead to a positive impact on a business. You imagine yourself in their shoes before you react to what they say. Generates more empathy. Being a good listener means wanting to understand where people are coming from.Listening also helps you make more informed decisions. You avoid potential mistakes and problems since you’re listening to concerns as they pop up. Leads to better choices. Listening can produce a safer work environment.It creates more open communication, effectively becoming a conflict management strategy. ![]() ![]() Creates a culture of listening. When employees see you use your listening skills, they’ll feel inspired to communicate with each other.This leads to improved customer satisfaction. Using the soft skill of listening means understanding a customer’s problems and desiring to solve them. Makes customers happier. We’ve all been in situations where it feels like the customer service representative wasn’t listening to our concerns.Helps you become a flexible leader. By listening to other people, you learn the type of leadership style you need to adopt to be able to motivate or inspire someone.Builds strong relationships. Whether you work mostly with employees or customers, listening is how you build strong and vibrant relationships with other people.Listening affects the brain differently from hearing as it engages distinct parts of the mind and requires a person’s full attention. Listening means not only hearing a sound but trying to analyze its meaning. To put it another way, hearing is a sense, while listening is a skill. It takes a different skill to actually listen. Listening is a soft skill that goes beyond simply hearing the sounds around you. Examples of how you can get better What is Listening?.The signs that you’re a good or bad listener.Why leaders need to develop their listening skills.A LinkedIn survey of 14,000 workers found that only 8 percent considered their leaders great listeners and communicators. Today’s executives and managers need to up their game if they want to develop this skill. Sadly, too few leaders seem to possess listening skills. For example, with this leadership trait, they create good relationships with employees, inspire more brand loyalty, encourage further employee engagement and innovation, and fulfill customers’ needs better. As he describes, “ New ideas can come from many sources, which is why we encourage it at all levels from our annual CEO Challenge before implementation on a larger scale.”Ī leader with listening skills makes all the difference at companies. ![]() For instance, Mogford started the “CEO Challenge,” where employees can submit their innovative ideas for solving business problems. Some leaders like Steve Mogford, the CEO of United Utilities, stand out though. However, examples of leaders showcasing it are few and far between. Listening is a skill we all want to see in our leaders. The good-to-great leaders understand this distinction, creating a culture wherein people had a tremendous opportunity to be heard and, ultimately, for the truth to be heard,” Jim Collins writes, stressing the importance of listening as a leader in his best-seller Good to Great. “There’s a huge difference between the opportunity to ‘have your say’ and the opportunity to be heard.
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